FAQ

1. What payment methods do you accept?

• Answer: We accept Cash on Delivery (COD) as our primary payment method. You can pay in cash when your order is delivered to your doorstep.

2. Is Cash on Delivery available for all orders?

• Answer: Yes, Cash on Delivery is available for all orders placed within our delivery areas in Bangladesh.

3. How can I be sure that the products are authentic?

• Answer: We guarantee 100% authenticity for all our products. We source directly from reputable US suppliers to ensure you receive genuine items.

4. Do you provide QR codes for product verification?

• Answer: Yes, each product comes with a QR code that you can scan to verify its authenticity and origin.

5. How long has RCPSC.ICU been in business?

• Answer: RCPSC.ICU has been successfully operating for 8 years, providing top-quality skincare products to customers in Bangladesh.

6. Have you received any complaints about your products?

• Answer: We are proud to say that we have not received a single complaint about our products in our 8 years of operation.

7. What if I am not satisfied with my order?

• Answer: If you’re not satisfied with your order, please contact our customer service team within 7 days of delivery. We will assist you with returns or exchanges as per our policy.

8. How can I track my order?

• Answer: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment online.

9. Do you offer international shipping?

• Answer: Currently, we only offer delivery within Bangladesh. We do not ship internationally at this time.

10. How do I use the QR code to verify my product?

• Answer: Simply scan the QR code on the product packaging with your smartphone. It will direct you to a verification page where you can confirm the product's authenticity.

11. What should I do if the QR code does not work?

• Answer: If the QR code does not work, please contact our customer support team. We will help you resolve any issues with product verification.

12. Are there any additional charges for Cash on Delivery?

• Answer: No, there are no additional charges for using Cash on Delivery. You only pay for the products you order.

13. Can I change my delivery address after placing an order?

• Answer: Address changes can be made if your order has not yet been processed. Contact our customer service team as soon as possible to request a change.

14. How do I contact customer service?

• Answer: You can contact our customer service team via email at support@rcpsc.icu or call us at [phone number]. We are here to assist you with any inquiries.

15. Do you offer gift wrapping for orders?

• Answer: Currently, we do not offer gift wrapping. However, you can include a personalized message with your order.

16. What if my product is damaged upon delivery?

• Answer: If your product is damaged, please contact our customer service team immediately with photos of the damage. We will assist you with a replacement or refund.

17. How can I return a product?

• Answer: To return a product, contact our customer service team within 7 days of delivery. Follow the return instructions provided to ensure a smooth process.

18. Are your products suitable for all skin types?

• Answer: We offer a range of products suitable for various skin types. However, we recommend checking the product details and ingredients to ensure compatibility with your skin.

19. How often do you restock products?

• Answer: We regularly restock our products to ensure availability. If an item is out of stock, you can check back later or contact us for more information on restocking dates.

20. Can I cancel my order after placing it?

• Answer: Orders can be canceled before they are processed. Contact our customer service team as soon as possible to request a cancellation.